Privacy Policy

1. Introduction

Cloud Cost Lens ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud cost management platform and services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, company name)
• Cloud provider credentials (read-only access)
• Billing and payment information
• Communications with us (support requests, feedback, inquiries)

2.2 Information Collected Automatically

• Cloud cost and usage data from connected cloud providers
• Usage data (features accessed, API calls, dashboard interactions)
• Device and browser information
• IP addresses and location data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your cloud cost data and generate insights and analytics
• Send you technical notices and support messages
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address security issues
• Comply with legal obligations and enforce our Terms of Service
• Send you marketing communications (with your consent)

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Monitoring and logging of system access
• Employee training on data protection and privacy

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Cloud cost data is typically retained for the duration of your account plus a reasonable period thereafter for backup and legal compliance purposes.

7. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict certain processing activities
• Export your data in a portable format
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@cloudcostlens.com

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookie preferences through your browser settings. However, disabling cookies may limit certain features of our service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

13. Compliance

We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). If you are a resident of the European Economic Area or California, you may have additional rights under these regulations.